Politique de remboursement

Standard Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.* To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
Start the return process within 30 days of receiving your item. We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. 

You can always contact us for any return questions at info@acroma.shop.


Damages & Issues


Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
There are a few items that can’t be returned:

  • Clearance items
  • Gift cards
  • Personalized items
  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
  • Items you have already assembled
  • Items marked “Non-Returnable” on the sale page
  • Open Box Items
  • Any outbound shipping charges collected on the order will not be refunded. This includes:
  • Shipping charge
  • Upgraded shipping charges (expedited, express, room of choice, etc.)


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Any associated return shipping costs will be deducted from the refund amount. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Please return to the address below: 

ACROMA LLC
45 Fernwood Ave, Suite D, Edison, NJ 08837
917-209-2155